Building a deck is a significant investment that can transform your outdoor living space and add value to your home. But finding the right contractor for the job can be challenging, especially with so many options available in the market.

We’ve been in the deck building industry for over 15 years and have seen how the right contractor can make all the difference between a dream outdoor space and a disappointing experience. Before you commit to hiring a deck builder, it’s important to ask the right questions to ensure they’re the perfect fit for your specific project needs. This article will guide you through the seven essential questions that will help you make an informed decision.

1) Experience with local building codes

Building codes can vary significantly from one municipality to another, making local experience invaluable when constructing a deck. We always recommend asking potential deck builders about their familiarity with local regulations and permit requirements.

A knowledgeable deck builder should be able to clearly explain which permits your project needs and how the local building codes will affect your design. They should understand setback requirements, structural specifications, and railing heights specific to your area.

Experienced builders will have established relationships with local inspectors and understand the inspection process thoroughly. This familiarity often leads to smoother project execution and fewer delays.

Ask potential builders about recent projects they’ve completed in your neighbourhood. A contractor who has built decks nearby will be familiar with any unique code requirements or challenges specific to your location.

Remember that building codes change periodically. The best deck builders stay current with these changes through continuing education and membership in professional organizations.

Hiring someone with local code experience can save you from costly mistakes and potential legal issues down the road. We’ve seen too many homeowners face expensive modifications when inexperienced builders fail to meet code requirements.

2) Portfolio of completed projects

A deck builder’s portfolio serves as a window into their craftsmanship and style. We recommend asking to see examples of completed projects similar to what you’re envisioning for your own property. This gives you a concrete idea of their capabilities and aesthetic sensibilities.

Good builders will proudly showcase their work through photographs, before-and-after comparisons, or even arrange visits to previous projects. Pay attention to details like finishing touches, material transitions, and overall design cohesion in their portfolio.

Look for diversity in their completed projects. A builder with experience constructing various deck styles—from simple platforms to multi-level structures with integrated features—demonstrates versatility and problem-solving abilities.

We also suggest examining how they’ve handled challenging projects. Perhaps they’ve built on sloped terrain or incorporated unique customer requests. These examples reveal their ability to overcome obstacles you might face with your property.

Don’t hesitate to ask about the age of the projects in their portfolio. Seeing decks that have withstood several seasons provides insight into their durability and the builder’s commitment to quality construction.

3) References from past clients

Checking references is a critical step in selecting a deck builder. We recommend asking for at least three references from projects completed within the last year. Recent clients can provide the most accurate picture of the builder’s current work quality and business practices.

When speaking with references, ask specific questions about their experience. Was the project completed on time and within budget? How did the builder handle unexpected challenges or changes to the project scope? Would they hire this builder again?

Pay attention to what previous clients say about communication. A good deck builder should have kept them informed throughout the entire process and been responsive to questions and concerns.

Don’t just rely on the references provided by the builder. Check online reviews on platforms like Google, HomeStars, and social media. These unfiltered opinions can reveal patterns in service quality that might not be evident from hand-selected references.

We often find that photos of completed projects are valuable supplements to verbal references. Ask to see pictures of decks that are similar to what you’re planning, especially those that are several years old.

4) Warranty and follow-up services

When investing in a new deck, you want to ensure your investment is protected for years to come. A reputable deck builder should offer a comprehensive warranty that covers both materials and workmanship.

Ask specifically what’s covered under their warranty and for how long. Quality builders typically offer at least a one-year warranty on workmanship, while many premium materials may come with manufacturer warranties extending 25 years or more.

We’ve seen many homeowners overlook the importance of follow-up services. Will the builder be available to address any issues that arise after completion? How quickly do they respond to warranty claims?

Inquire about their maintenance services as well. Some builders offer annual inspections or maintenance packages to keep your deck in top condition throughout the seasons we experience here in Canada.

Documentation matters too. Ensure you’ll receive written warranty information before the project begins, not vague promises. This protects both you and the builder from misunderstandings down the road.

Remember that a builder confident in their work won’t hesitate to stand behind it with solid warranty terms and accessible follow-up services.

5) Specialty in specific materials

Different builders often develop expertise in specific decking materials. Some contractors focus on traditional pressure-treated lumber, while others specialize in composite, PVC, cedar, or exotic hardwoods.

We’ve found that specialty knowledge makes a significant difference in the final product. A builder with extensive experience using composite materials will understand the proper installation techniques that prevent issues like expansion and contraction.

Ask your potential deck builder which materials they work with most frequently. Their answer will reveal their comfort level with your preferred material and whether they have the proper tools and experience for your project.

It’s worth enquiring about their familiarity with newer materials on the market. Innovative products like capped composite or aluminium railings require specific installation knowledge that not all contractors possess.

If you’re considering a unique or specialty material, make sure your builder has installed it before. First-time installations can lead to costly mistakes and void manufacturer warranties. Experienced builders will also be able to share the pros and cons of different materials based on our climate here in Canada.

6) Current licencing and insurance

Verifying a deck builder’s licencing and insurance status is crucial for protecting yourself and your property. We strongly recommend asking for proof of both before signing any contract. A reputable deck builder should readily provide this information without hesitation.

Valid licencing shows that the contractor meets local building standards and regulations. In most Canadian municipalities, builders must hold specific licences to perform construction work legally. These licences typically need regular renewal, so ask for current documentation.

Insurance coverage is equally important. A properly insured deck builder should carry both liability insurance and workers’ compensation. Liability insurance protects your property from damage during construction, while workers’ compensation covers any injuries workers might sustain on your property.

Don’t just take their word for it—request certificates directly from their insurance provider. This small extra step can save significant headaches down the road. We’ve seen many cases where homeowners faced unexpected costs because they skipped this verification process.

Ask specifically about coverage amounts to ensure they’re adequate for your project size. Most professionals maintain coverage between $1-2 million for residential deck projects.

7) Timeline for project completion

Understanding when your deck will be completed is crucial to planning your outdoor activities. Ask potential builders for a realistic timeline that includes all phases of construction, from demolition to final inspection.

We recommend getting this timeline in writing as part of your contract. A professional deck builder should provide start and end dates, along with major milestones throughout the project.

Be wary of contractors who promise unusually quick completion times. Quality craftsmanship takes time, especially for custom or complex deck designs.

Weather conditions in Canada can significantly impact construction schedules. Reputable builders factor in potential weather delays when creating their timelines, particularly for projects scheduled during spring or fall.

Ask about the builder’s current workload too. Some contractors might be juggling multiple projects simultaneously, which could affect your completion date.

Don’t forget to inquire about their policy for delays. We’ve seen that the best deck builders communicate proactively about any schedule changes and work diligently to stay on track.

Understanding Deck Building Basics

Before selecting a contractor, it’s essential to familiarize yourself with fundamental deck materials and design elements. Knowledge of these basics will empower you to ask the right questions and make informed decisions when discussing your project with potential builders.

Types of Deck Materials Available

Pressure-treated lumber remains the most budget-friendly option for Canadian homeowners, with costs typically ranging from $15-$25 per square foot installed. This material withstands our harsh climate reasonably well but requires regular maintenance.

Cedar and redwood offer natural beauty and moderate durability at $25-$30 per square foot. These woods contain natural oils that resist rot and insects.

Composite decking has gained tremendous popularity in our northern climate, costing $30-$45 per square foot installed. Made from recycled plastic and wood fibres, it requires minimal maintenance and withstands freeze-thaw cycles exceptionally well.

PVC and vinyl decking represent the most durable (and expensive) options at $40-$60 per square foot. These fully synthetic materials never need staining and won’t split, crack or warp.

Aluminium decking provides excellent durability in extreme weather conditions but comes at a premium price point of $45-$65 per square foot.

Deck Design Considerations

The intended use of your deck significantly impacts design decisions. Will you primarily use it for dining, entertaining, or creating a multi-functional outdoor living space?

Traffic flow deserves careful consideration. We recommend a minimum width of 1.2 metres for walkways and 3 metres for dining areas to ensure comfortable movement.

Railing systems serve both safety and aesthetic purposes. Glass panels maximize views while traditional balusters offer timeless appeal. Local building codes typically require railings for any deck more than 60 cm above grade.

Built-in features like benches, planters, and pergolas enhance functionality but add complexity and cost to your project. These elements should be incorporated into the initial design rather than added later.

Lighting dramatically extends your deck’s usability into evening hours. We recommend low-voltage LED systems for energy efficiency and longevity in our Canadian climate.

Evaluating Experience and Expertise

When selecting a deck builder, their track record and professional qualifications are crucial indicators of the quality you can expect. Properly vetting these aspects can significantly reduce your risk of hiring someone who might deliver subpar work.

Licensing and Certifications

A reputable deck builder should hold proper licensing specific to your province or municipality. We recommend asking potential contractors to provide proof of their business license and any specialized deck building certifications. In Canada, look for builders who are members of the Canadian Home Builders’ Association (CHBA) or have Certified Deck Builder credentials.

Insurance is equally important – verify they carry both liability insurance and workers’ compensation coverage. This protects you from potential liability if accidents occur on your property during construction.

Be wary of builders who hesitate to share these credentials. Professional deck builders are proud of their qualifications and will readily provide documentation when asked.

Portfolio of Past Projects

Examining a builder’s previous work is one of the most reliable ways to gauge their expertise. Ask to see photos of completed projects similar to what you’re envisioning. Better yet, request references from past clients with deck designs comparable to yours.

Don’t just look at pretty pictures – inquire about:

• Project timelines: Did they complete within the promised timeframe?
• Budget adherence: Were there unexpected cost overruns?
• Problem-solving abilities: How did they handle unexpected challenges?

We suggest asking if you can visit previously completed decks in person. This gives you the opportunity to inspect craftsmanship up close and possibly speak with homeowners about their experience with the builder.

Frequently Asked Questions

When selecting a deck builder, homeowners often have similar concerns about qualifications, timelines, and warranties. These questions help clarify expectations and ensure you’re making an informed decision about your outdoor living space investment.

What credentials should a trustworthy deck builder possess?

A trustworthy deck builder should hold proper business licensing and adequate insurance coverage, including liability and workers’ compensation. We recommend choosing builders who maintain memberships in professional organizations like the North American Deck and Railing Association (NADRA).

Legitimate builders should also demonstrate familiarity with local building codes and permit requirements. This knowledge ensures your deck will be built to proper safety standards and pass municipal inspections.

Look for builders who have completed specialized training in deck construction techniques and who stay current with industry standards through continuing education.

What is the expected timeline for completing a standard deck project?

Most standard deck projects take between two to three weeks from start to finish, depending on size and complexity. Weather conditions can impact this timeline, especially during our Canadian winters and rainy seasons.

The design and permitting phase typically requires one to two weeks before construction begins. Complex custom designs or unusual materials may extend this timeframe.

We always provide a detailed project schedule during the planning phase, with regular updates throughout the construction process.

How can one ensure that the deck design will complement their home and lifestyle?

Working with a deck builder who offers comprehensive design services is essential for creating a cohesive outdoor space. We begin by evaluating your home’s architectural style and existing landscape features.

A thorough discussion about how you plan to use your deck helps create a functional design. Consider factors like entertaining space, privacy needs, sun exposure, and transition to other outdoor areas.

3D renderings or detailed drawings allow you to visualize the finished project before construction begins. These visual aids help identify potential adjustments needed before materials are ordered.

What materials and workmanship warranties do you provide for deck construction?

Quality deck builders should offer a workmanship warranty of at least one year, covering construction defects and installation issues. Our company provides a five-year workmanship guarantee on all projects.

Material warranties vary by product but typically range from 10-30 years for composite decking and 15-50 years for certain hardwoods and pressure-treated lumber. We provide all manufacturer warranty documentation at project completion.

Regular maintenance is often required to maintain material warranties, and we provide detailed care instructions for your specific deck materials.

Could you provide references or examples of previous deck projects you’ve completed?

Reputable deck builders should readily share a portfolio of completed projects similar to your proposed deck. We maintain an extensive gallery of our work, categorized by design style, materials, and features.

We encourage clients to speak directly with previous customers about their experience working with us. Our reference list includes projects completed within the last year as well as decks built several years ago that have withstood Canadian weather conditions.

Site visits to completed decks can be arranged when possible, allowing you to see our craftsmanship firsthand and evaluate how materials age over time.

What is your policy on quotes and cost overruns for deck building projects?

We provide detailed written quotes that itemize materials, labour, permit costs, and any specialty features. Our quotes remain valid for 30 days, allowing time for thoughtful decision-making.

A proper deck building contract should outline payment schedules and address potential additional costs. We typically structure payments in thirds: one-third at contract signing, one-third at material delivery, and the final payment upon satisfactory completion.

While we make every effort to anticipate costs, unforeseen circumstances like discovering rotted support structures can necessitate changes. We document any required modifications in writing and secure approval before proceeding with additional work.